If, for any reason you feel unhappy and unsatisfied with your Christmas purchase, or simply no longer want the requested goods, we offer an extended returns policy until the 31st Of January.
The guarantee is only applicable under three conditions though:
- The Order must be placed no earlier than the 14th of October 2021
- The items in question must be in a new and unused condition
- The items must be complete with all packaging as it was during delivery and the packaging must be undamaged. Please securely package the product you wish to return within an outer box. Do not write or place shipping labels or stickers on the manufacturer’s packaging.
In case you want to return the purchased goods for a refund, you must adhere to the preset refund protocols.
First, you must inform us about your intentions through writing via firstname.lastname@example.org or via post. Second, we must receive and accept your request for refund before you return the goods. The cost of the items in question will be refunded upon confirmation that it meets requirements stipulated in our returns policy.
In case you want to exchange your purchase order with another product, you must write to us through the address provided below or through email to email@example.com. Before returning the goods for exchange, we must receive and approve your exchange request.
Our prices often cover postage on the original order. Nonetheless, the company reserves the right to charge (at cost) for sending the exchanged item to the client.
During transit of the returned goods, the customer assumes full responsibility until received by us. The customer is expected to exercise diligence and reasonable care when returning the goods to avoid the risk of damage. It is highly recommended that you use a signed for tracked delivery service when returning the goods. We also advice you obtain proof of postage. It is also recommended that a customer uses a service with full insurance cover for the value of goods in transit to avoid losses in the event of accidents or other unforeseen events.
Upon receiving and accepting the returned goods, we promise to refund the cost of the items in question to the original purchasing account or card within three business days. Importantly, our refund procedure is fast when compared with the legal period of 30 days.