Returns Policy
Stealth Birding Limited – Returns, Cancellations, Exchanges and Faulty Goods Policy
Last updated: 27 October 2026
1. Our 60-Day Money-Back Guarantee
In addition to your statutory consumer rights, Stealth Birding Limited offers a voluntary 60-day money-back guarantee for eligible purchases, subject to the terms set out below.
To qualify for a return under this guarantee, goods must:
- Be unused and in new condition.
- Include all original packaging, accessories and components, with the packaging undamaged.
- Be securely packaged in an outer box to protect the manufacturer's packaging during transit.
Please do not write on, attach shipping labels to, or place stickers directly on the manufacturer's packaging.
This voluntary guarantee does not affect your statutory rights. Where applicable law gives you a right to cancel an order or return goods that does not meet these conditions, those rights will take precedence over the conditions of this guarantee.
2. How to Request a Return or Cancellation
To request a return under our voluntary 60-day guarantee, or to arrange an exchange, please contact us by email at sales@stealthbirding.com.
Please include your order number, the item you wish to return and the reason for your request.
We ask customers to obtain return authorisation and follow our return instructions before sending goods back.
Statutory cancellation rights: If you are a consumer entitled to cancel an online or other distance purchase under applicable law, you may exercise that right by sending us a clear statement of your decision to cancel within the statutory cancellation period. You do not need our approval to exercise a valid statutory cancellation right. Please follow the applicable legal deadlines for returning the goods.
For most eligible online purchases made by UK consumers, the cancellation period is 14 days from the day after receiving the goods, followed by a further 14 days to return them after notifying the seller. Exceptions apply to certain types of goods.
3. Exchanges
If you wish to exchange an item for another product, please contact sales@stealthbirding.com before returning it.
Exchanges are subject to product availability and our agreement to the exchange. We will confirm any applicable delivery charges before sending the replacement item.
Nothing in this section limits your statutory rights concerning faulty, damaged or incorrectly supplied goods.
4. Return Packaging and Responsibility During Transit
Customers returning goods under our voluntary change-of-mind guarantee are responsible for packaging them securely to prevent damage during transit.
We recommend using a tracked delivery service, retaining proof of postage and considering appropriate insurance for the value of the goods.
For voluntary change-of-mind returns, customers are responsible for the goods until they are received by us, to the extent permitted by applicable law.
Where goods are being returned because they are faulty, damaged or incorrectly supplied, responsibility for return costs and arrangements will be handled in accordance with applicable law.
5. Refunds and Processing Times
Once returned goods have been received and any necessary inspection completed, we aim to process approved refunds within three business days.
The time taken for the funds to appear in your account will depend on your bank, card issuer or payment provider.
For statutory cancellations, we will issue refunds within the applicable legal timeframe. For most eligible distance sales to UK consumers, refunds must be made without undue delay and no later than 14 days after the goods are received back or, where permitted, after evidence of return has been supplied.
For statutory cancellations, the refund will include the standard delivery charge where required by law. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option offered.
We will not apply deductions that are prohibited by applicable law.
6. International Returns and Return Shipping Costs
Customers returning goods internationally under our voluntary change-of-mind guarantee are responsible for the return shipping costs unless we have agreed otherwise or applicable law requires us to cover them.
If goods are faulty, damaged, incorrectly supplied or otherwise covered by a legal remedy requiring us to pay return costs, we will handle those costs in accordance with applicable law.
We strongly recommend using a tracked and, where appropriate, insured shipping service. Please retain your proof of postage and tracking information.
Original delivery charges, import duties, taxes and other charges may be non-refundable where permitted by applicable law. Statutory refund entitlements will not be restricted by this policy.
6.1 Customs Declarations and Import Charges
International returns may be subject to customs procedures, import duties, taxes, handling charges and other fees.
Customers must provide accurate customs declarations and any other documentation required for the return shipment. Where appropriate and permitted by the destination country's customs rules, the parcel should be clearly identified as returned merchandise.
Correct documentation may help reduce unnecessary charges, but we cannot guarantee that customs authorities will waive any applicable fees.
6.2 Customs Charges and Deductions from Refunds
Where an international return results in Stealth Birding Limited Limited actually incurring customs charges, import duties, taxes or other fees, we may seek to recover those costs from the customer only where permitted by applicable law and the circumstances of the return.
Any deduction from a refund will be limited to the actual, evidenced charges incurred and will not be applied where doing so would breach the customer's statutory rights.
In particular, deductions will not be made from a statutory refund where applicable law prohibits them. Any applicable statutory cancellation, faulty-goods or other mandatory consumer rights will take precedence over this section.
7. Faulty, Damaged or Incorrect Goods
If you believe your product is faulty, first consult the troubleshooting section of the product manual, where appropriate.
If the problem persists, contact sales@stealthbirding.com with your order number, a description of the issue and photographs or other evidence where reasonably helpful.
We will assess the issue and explain the available options.
7.1 Faults Discovered Within 30 Days
Under UK consumer law, eligible goods that do not conform to the contract may be rejected for a refund within 30 days of delivery, subject to the applicable legal requirements and exceptions.
Please contact us promptly if you believe your goods are faulty so that we can explain how to exercise your rights.
7.2 Faults Discovered After 30 Days
After the initial 30-day period, you may be entitled to a repair or replacement if the goods do not conform to the contract.
Any repair or replacement must be provided in accordance with applicable law, within a reasonable time and without significant inconvenience to you. We will cover necessary costs where legally required.
If a repair or replacement is unsuccessful, unavailable or cannot be provided as required by law, you may be entitled to a price reduction or a refund, depending on the circumstances.
Your rights may continue beyond the first 60 days and beyond any voluntary guarantee period.
7.3 Inspection of Faulty Goods
We may reasonably inspect returned goods to assess a reported fault.
If our inspection does not identify a fault, we will explain our findings and contact you to discuss the next steps. Any decision about return shipping costs or other charges will take account of the circumstances and applicable law.
An inspection does not remove or restrict any statutory rights you may have.
8. Warranty Coverage
Where a product is covered by a manufacturer's or seller's warranty, the applicable warranty terms will explain the coverage period and any additional warranty benefits.
A warranty is separate from your statutory consumer rights. The expiry of a warranty or the end of our 60-day voluntary guarantee does not automatically mean that you have no further legal rights.
9. Your Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict or replace any rights or remedies that cannot lawfully be excluded or restricted.
For UK consumers, these may include rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as applicable.
Customers outside the UK may also have mandatory rights under the consumer protection laws of their country of residence. Where those laws apply and provide greater protection, we will comply with the relevant legal requirements.
10. Contact Details
For returns, cancellations, exchanges, faulty goods and international shipping enquiries, please contact:
Business: Stealth Birding Limited
Email: sales@stealthbirding.com
Return address: Stealth Birding Limited, 176 Hungate Street, Aylsham, Norfolk, NR11 6JZ, United Kingdom
Please include your order number in all correspondence to help us deal with your enquiry efficiently.